We are having issues with our messaging system. We can tell if you have seen our response. If we 'see' you 'don't see our response' we may call you, but that is just our customer service promise to respond. Hopefully the latest tech update will resolve this. Some of our responses are seen going to your spam also. Please check your spam. We respond to all inquiries daily. Please use your regular email to communicate. We will not spam you ever. Thank you.